SHIPPING, RETURNS & REPAIRS
Last Update: January 1, 2022
SHIPPING
Standard Shipping “DPD Private” (Ground) is €25 per order in the EU (excluding Cyprus, Spanish Islands, Italian Islands and French Islands) with FREE SHIPPING on orders €200 (excl. VAT) and up. Orders with items in stock are shipped within 1 business day, but delays may occur, especially for out-of-stock items. If there are items in your order that are out of stock, your order may be delayed until all of the products in your order are in stock. In that case, you can request that we split your order into several shipments for the cost of the additional shipping fees. Shipping fees do not include any customs related fees (for orders shipping to non-EU countries).
Please note that due to carrier restrictions, we may not be able to ship to PO Boxes.
Once your order ships out you will receive an automated message with a DPD or TNT or EMS or Česká pošta tracking number. And once the package is scanned by DPD or TNT or Česká pošta or EMS, you will be able to click on the link to get the most up-to-date information on your shipment.
We only ship to the shipping address indicated on your order. If your package has shipped and that it has either shipped to a wrong address or you like to update the address it is directed to; please contact us immediately for us to assist you. Intercepting or re-routing a package may result in additional fees and depends on the carrier. Not all interceptions are guaranteed.
Some payments submitted may go through additional review or clearance procedures. Payments that go under review or orders paid with an e-check will be shipped out once the payments clear and the Shipping Department receives confirmation from our Risk Management Department.
IMPORTANT – Orders received after 15:00 Central European Time (CET) each day will ship the next business day.
LIMITED WARRANTY
All products purchased from rhinocameragear.eu carry 2 years limited warranty against defects in materials and quality. This limited warranty does not apply to cosmetic details which do not limit functionality, misuse, modifications or ordinary wear and tear. The cost to return items with issues covered by the warranty is paid by Rhino Camera Gear EU. All warranty claims are determined in Rhino Camera Gear EU’s sole judgment. Items with electronic modules that have been open or tampered with, items purchased used, and damage to third-party equipment are excluded from warranty coverage.
VAT TAX (Value Added Tax)
If you are a resident of any country within the European Union (EU), you are required to pay Value Added Tax (VAT) in accordance with European Union Directive 77/388/EEC. VAT rate (of the buyers billing address country) will be applied according to European Union taxation laws. The following VAT rates will apply according to the billing country you choose; Austria (20%), Belgium (21%), Bulgaria (20%), Germany (19%), Greece (23%), Denmark (25%), Estonia (20%), Ireland (23%), Spain (21%), Italy (22%), Cyprus (19%), Latvia (21%), Lithuania (21%), Luxembourg (17%), Malta (18%), Poland (23%), Portugal (23%), Romania (24%), Slovakia (20%), Slovenia (22%), Hungary (27%), Finland (24%), France (20%), Netherlands (21%), Croatia (25%), Czech Republic (21%), Sweden (25%).
Business-to-business sales may be exempt from the Value Added Tax if the business making the purchase has a current and valid VAT ID number.
A VAT registered buyer shall enter its valid VAT-ID (which is recommended to be checked via ec.europa.eu/taxation_customs/vies) to “Addresses” section of its e-shop account. The right according to the previous sentence is granted only upon positive verification of the buyer’s VAT registration by the Seller. Such verification is performed without delay after placing the order and, as the case may be, online payment completion. As part of the verification process, the Seller may request from the buyer a proof of VAT registration. Negative verification result of the buyer’s VAT registration entitles the Seller to issue a new (VAT included) pro-forma invoice and obliges the buyer to settle the difference between the former and the new pro-forma invoice. Until such settlement is made, the total purchase price is considered unsettled.
RETURNS
If you are not completely satisfied with your purchase from rhinocameragear.eu, you can return your item(s) for a full refund within 14 days of confirmed pick up of the goods by the transportation company. If you have an extended warranty on the item(s) you have purchased, you may return the item(s) within 30-days (!) for a full refund. Extended warranties purchased for products returned are non-refundable.
IMPORTANT – If you would like to return your item(s), please contact us by either submitting a call request or sending an e-mail to info@rhinocameragear.eu. We will share with you a Return Merchandise Authorization (RMA) code and ask that you clearly mark this code outside of your shipping box as you ship your item(s) back for a refund.
Unless the return is made due to a faulty product, or an incorrectly shipped product, you will be liable for the shipping and any applicable customs/duty fees returning the item(s). If you are returning your item(s) due to a defect, functionality issue, or because it is not the item you have ordered, we will gladly email or mail a return shipping label covering all shipping related expenses. In order to determine whether the return is initiated due to a technical problem, we may ask for you to provide visual support on the item(s).
Returned merchandise must be in its original packaging, and placed in a shipping box (TIP: You can return your item(s) in the same, specifically sized shipping box you have received them in). Attach the label to the sealed box and make sure to clearly mark the RMA code you have received from us outside on the box. Do not forget to cover or peel off any existing shipping labels on the box – we don’t want the delivery guys to be confused!
We strongly advise that if you are returning your item(s) with a carrier of your choice that you use a traceable shipping method. Please note that Rhino Camera Gear EU cannot be held accountable for returns made that have not reached our Returns Department or returns made without RMA codes.
After obtaining your RMA code please ship your item(s) to our address;
Hocus Focus s.r.o.
Vlkova 679/39, Prague 13000, Czech Republic
Tel: +420 222 969 987
E-mail: info@rhinocameragear.eu
It may take 4-5 business days for your return to reach the Rhino Camera Gear EU Returns Department. Once it is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment within 14 days. Please note that depending on your credit card company, it may take an additional 2-4 business days after your credit is applied for it to post to your account.
CUSTOMS, DUTIES & TAXES
There are no customs duties or taxes on orders shipping within the EU. Orders shipped outside of the EU may be subject to import taxes, customs duties and fees collected by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are collected once a shipment reaches the recipient’s country. Additional charges for customs clearance must be paid for by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates. We advise that you contact your local customs office for more information.
CANCELLING
If your order is not yet shipped, you may contact us via info@rhinocameragear.eu and ask to cancel your order. Your payment will be refunded in full.
REPAIRS
Please contact us to help diagnose any repairs that you may need – we are here for you! We can then determine whether the repairs will be covered under our Limited Warranty or Extended Warranty. If your repair is not covered by either of those options, then we can quote the estimated charge to repair. Either way, we will make sure that you have functioning gear. In most cases, we are also able to provide the spare part(s) to help you resolve the issue on your own without sending the item(s) in for repairs. If the identified issue is covered under our Limited Warranty or Extended Warranty and it is determined that spare part(s) will fix it, we will happily send you the part(s) at no additional cost. If the issue is not covered by either of those options, then we can quote the estimated charge for the spare part(s) and shipping. If you decide to ship your item(s) to us for repairs, please contact us to receive a Return Merchandise Authorization (RMA) code which we will ask for you to clearly mark outside of the box as you ship your item(s) back for repairs.
EXTENDED WARRANTRY
The “Extended Warranty” products extend the standard warranty for a lifetime. The money-back-guarantee period is extended to 30 days (instead of the standard 14 days). This period starts the day that you receive the package from the delivery courier. The products will either be repaired or replaced based on our sole discretion. Repaired/replaced products or parts will be incomparable refurbished or in new condition. The Extended Warranty products are void if any electronic products are opened or tampered with. Excluded from the Extended Warranty is any cosmetic damage that does not affect the functionality of the product. Also excluded are third-party products, rented products, and lost or stolen units. Shipping and customs fees that are necessary to use the Extended Warranty are covered by the seller. The Extended Warranty products must be purchased at the same time as the related product that it applies to. It cannot be transferred to any different product or owner. The value of any repair or replacement cannot exceed the total price paid for the original product. Extended Warranty products are non-refundable after the 14-day money-back guarantee period is over.